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Privacy Policy
This Privacy Policy is effective upon 8 May 2020.
This Privacy Policy aims to give you information on how we collect and process your personal data.
www.Riefactory.com referred to as 'we', 'us' or 'our' throughout this Privacy Policy. We are the primary data controller for the purposes of this website and our registered office is Company address: 7/F, Kowloon Building, 555 Nathan Road, Mong Kok, Kowloon, Hong Kong
It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.
We may amend this Privacy Policy at any time by posting the amended terms herein. All amended terms automatically take effect 30 days after they are posted. We will announce any material changes to this Privacy Policy and their rationale by email.
We respect the privacy rights of our visitors and recognize the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us.
If you are under 18, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.
Collection and Use of Personal Data
Personal data refers to information that can be used directly or indirectly to identify you. This includes, but is not limited to, your residential address, email address, mailing address, billing details, and payment information. However, it does not include data that has been irreversibly anonymized.
We collect personal data to operate our business, fulfill orders, provide customer support, improve services, and comply with legal obligations.
We collect your email address when you sign up for our free or discounted trial subscription.
If you register for our account, we collect your name, email address, password, country and IP address.
When you contact our Customer Service team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments or any other queries.
What Personal Data We Collect
1. Information you provide
We collect personal data that you voluntarily provide when you:
Place an order
Create an account
Contact customer support
Subscribe to marketing communications
Participate in promotions or surveys
This may include your name, email address, phone number, billing and shippingaddress, and payment details.
2. Information collected automatically
When you visit our website, we may automatically collect certain information suchas:
IP address
Browser type and device information
Operating system
Usage and diagnostic data
Approximate location data
This information helps us understand how our website is used and improve ourservices.
How We Use Your Personal Data
We use your personal data for:
Processing and fulfilling orders
Providing customer service and responding to inquiries
Communicating with you about your orders, accounts, or policies
Improving the functionality of our products, services, and website
Detecting and preventing fraud or abuse
Sending marketing communications (only with your consent)
Where required by law, we rely on your consent. Otherwise, we will process the data in accordance with our legitimate business interests or contractual obligations.
Marketing Communications
With your consent, we may send you marketing emails or text messages about our products and offers. You can unsubscribe at any time by following the instructions in the message or by contacting support@riefactory.com.
Cookies
Cookies are small data files stored on your device. We use cookies to:
Enable website functionality
Remember items in your shopping cart
Improve user experience
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
Personal Data Disclosure
We may share your personal data with trusted third parties who assist us in conducting our business, such as:
Payment processors
Logistics and shipping partners
IT and website service providers. These third parties are only granted access to information necessary to perform their services and are obligated to protect your data.
We will not sell your personal data.
International Data Transfer
Your personal data may be processed or stored outside your country of residence, including in countries where our service providers operate. When data is transferred across borders, we will take appropriate measures to ensure it is protected in accordance with applicable data protection laws, which may include the General Data Protection Regulation (GDPR).
Legal Obligations and Rights Protection
We may disclose personal data if necessary by law, regulation, judicial process, or government requirement, or if necessary to protect our legitimate interests, prevent fraud, or ensure the safety of our business and users.
Children's Privacy
Our websites and services are intended for adults. We do not knowingly collect personal data from children under the age of 16. If we become aware that we have obtained personal data from a child, we will delete it immediately.
Your Rights
Depending on your location, you may have the following rights:
Access your personal data
Correction or update your data
Request deletion of your data
Objection to or restriction of processing
Withdraw consent
To exercise your rights, please contact us at support@riefactory.com. We will respond within a reasonable timeframe, and no later than 30 days if required by law.
Data Security and Retention
We take reasonable technical and organizational measures to protect your personal data. We retain personal data only for the time necessary to fulfill the purposes described in this policy or as required by law.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy policies or content of these websites. We recommend that you carefully review their privacy policies before providing any personal data.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Your continued use of our website after the changes take effect indicates your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact us at: support@riefactory.com