Contact Us

Contact us

If you have any questions or just want to say hello, we'd love to get in touch! You can contact us using this form or by emailing support@riefactory.com.

If you have any questions about your order, please provide your order number.

We will reply to you within 24 hours.

Service Tel: +1 (706)289-1506

We strive to answer your questions within.24 hours.

Customer service chat hours:

Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time, CST, GMT+8)

Now available in English.

Company address: 7/F, Kowloon Building, 555 Nathan Road, Mong Kok, Kowloon, Hong Kong

Please kindly note: During peak seasons and promotional sales, our response time might take a little longer. Please use the same email address you used when placing your order when contacting us, and include your order number in your email.